This Refund Policy outlines the conditions under which refunds may be considered for any course or program purchased from Skillsetify Private Limited on www.skillsetify.com. Our commitment is to ensure transparent and genuine sales, and we clearly communicate our money-back conditions during enrollment.
In certain cases, we offer a money-back guarantee linked to exam results. If we have committed to refund your course fee under a certification assurance program, and you have completed the course, obtained written confirmation from your instructor that you are ready to attempt the certification exam, and you do not pass the certification within one year of course signup, you will be eligible for a full refund of your course fee paid to Skillsetify.
The student must obtain written approval from the instructor before attempting the exam. This confirmation is necessary to validate the refund eligibility. If the student appears for the certification without written confirmation or without coordinating with the trainer, the refund eligibility will be forfeited.
If a student accidentally makes a duplicate payment for the same course using the same email or phone number, we will verify the transaction and initiate a full refund of the duplicate amount to the original source.
Refunds are not applicable for technical issues related to login or access because this is something we can sort from our end with ease. If a student faces access issues, they must inform us immediately. We will ensure that proper access is restored, and in cases where the issue is caused by an incorrect email or phone entry, we will revoke access from the wrong account and reassign the correct one without any additional charge.
Our courses are sold with clear titles and descriptions, and students are expected to review them carefully before purchasing. If a student accidentally enrolls in the wrong course and provides valid justification and proof, we will assist in transferring enrollment to the correct course. If the correct course has a higher fee, the student will pay the difference. If the correct course costs less, the difference will be refunded. Such corrections must be requested promptly through our official contact channels.
All approved refunds will be processed to the original source of payment. Once a refund is initiated, the student will receive a confirmation email. Refund timelines depend on the payment method used. For cash payments made in person, refunds will be made directly to the student’s bank account or in hand, and a signed receipt will be collected. For Cash Refunds, it will be immediate and for Online it will be processed within 2 Business days.
Skillsetify does not offer partial refunds under any circumstances.
Digital downloads, course materials, and mentorship sessions are non-refundable, as these constitute intellectual property and are considered delivered upon access.
In cases where a refund is approved, course access will be revoked immediately after the refund initiation to maintain compliance with our access and content protection policy.
Students must email their refund request to support@skillsetify.com to ensure there is a proper record of the communication. If no response is received within 24 hours, the student may reach out via WhatsApp at +91 93 4677 4679 for escalation.
Skillsetify absorbs any payment gateway processing charges when issuing a refund. We refund the full course amount to maintain trust and ensure student satisfaction.
This Refund Policy is governed by the laws of India, and any disputes shall be handled exclusively by the courts of Hyderabad, Telangana.